Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: Every booking made through PetBacker is covered by our reservation guarantee. Here's what that means.
We'll Give You a Refund
If a sitter or dog walker cancels your booking within seven days of your start date, we'll give you a refund. (refunds are subjected to less transaction fees if any)
We'll Help You Find a New Sitter or Dog Walker
We'll get in touch with you ASAP, but you can also reach out to us directly via the app. —we're here 24/7—or contact us here.
Though availability varies widely, we’ll do everything we can to help you find a great replacement. If you book with a more expensive sitter or dog walker, we'll cover the cost difference between the original booking and your new booking, up to 6% of the total cost of original booking which shall be limited to $20.
We're Here for You
We promise we'll do everything we can to make sure you and your dog love your experience, and the reservation guarantee is a huge part of that.